You qualify if you are:
Please note: If you have moved supplier you must re-register your special services requirement.
We will not disconnect your supply between 1st November and 31st March if you are on our Special Services Register. Customers qualify for our special services register if you:
Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan.
For further information, please view our Special Services Register Code of Practice or call us in confidence on 1850 78 77 88.
You can nominate a relative or carer to look after bills and correspondence from Bord Gáis Energy. Simply submit a written consent form accompanied by the name and address of the carer. This information is captured in the special services registration form that is included in the code of practice booklet.
We can help if the Customer is blind or partially sighted. If they have difficulty reading their bill they can let us know and we can offer their bill in one of the following formats:
For customers who are blind or are partially sighted, we can send them copies of our Terms and Conditions, Customer Charter and Codes of Practice on CD or audio cassette by request.
For customers who are deaf or hard of hearing we offer a Minicom service. For all Customer Enquiries - 1850 630 630
Alternatively email us on firstname.lastname@example.org or send us a fax on 1850 631 631
All our representatives who visit your home will carry an identification card with their photograph on it. If you have any doubts about the identity of the person at your door you can call Bord Gáis Energy on 1850 632 632 to check their identity.