Help & Questions - Home Gas - Special Services

Mother and daughter relaxing at home

Special Services

Do I qualify for special services?

You qualify if you are:

  • Elderly - 66 years or older and you live alone or with other elderly people or with minors (under 16)
  • A person with a mobility, hearing or sight disability

Please note: If you have moved supplier you must re-register your special services requirement.

I am on BGE's Special Service Register, what services are available to me?

We will not disconnect your supply between 1st November and 31st March if you are on our Special Services Register. Customers qualify for our special services register if you:

  • Live alone and aged over 66 or
  • Live with other people, all of whom are of 66 years or older or
  • Live with other people, all of whom are less than 16 years of age
  • Are blind, or partially sighted
  • Have mobility difficulties
  • Are deaf or hard of hearing

Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan.

For further information, please view our Special Services Register Code of Practice or call us in confidence on 01 611 01 06 or 01 611 01 01.

Can I nominate a carer to manage my account?

You can nominate a relative or carer to look after bills and correspondence from Bord Gáis Energy. Simply submit a written consent form accompanied by the name and address of the carer. This information is captured in the special services registration form that is included in the code of practice booklet.

I'm blind/partially sighted, what services are available to me?

We can help if the Customer is blind or partially sighted. If they have difficulty reading their bill they can let us know and we can offer their bill in one of the following formats:

  • Braille bill
  • Talking bill

For customers who are blind or are partially sighted, we can send them copies of our Terms and Conditions, Customer Charter and Codes of Practice on CD or audio cassette by request.

I have hearing difficulties, what services are available to me?

For customers who are deaf or hard of hearing we offer a Minicom service. For all Customer Enquiries - 01 611 01 03 or 1850 630 630

Alternatively email us on or send us a fax on 01 611 01 02

How do I recognise Bord Gáis Energy representatives visiting my home?

All our representatives who visit your home will carry an identification card with their photograph on it. If you have any doubts about the identity of the person at your door you can contact us to check their identity.