Can I cancel my gas boiler repair appointment?

You have the right to cancel without charge within 14 days of receiving the terms and conditions (or 30 days if you signed up via doorstep sales agent), unless the appointment has been carried out before the end of this period with your agreement. 

If the job has not been dispatched, you can cancel or reschedule your appointment online or up to 24 hours before your appointment by getting in touch with our customer care team.

Please note: If you cancel your appointment less than 24 hours before it's scheduled or after the cooling-off period (which is 14 days, or 30 days if you agreed to the contract with a doorstep sales agent), we'll charge a cancellation fee of €30. You will also be deemed to have cancelled with less than 24 hours' notice if the Service Engineer cannot access your property on the agreed time and day of the appointment.