How can I view my smart usage online?

If you've chosen one of our half-hourly smart plans, you'll be able to see your half-hourly consumption data on your online account. You can also download your half-hourly usage data for up to two years.

The smart usage graphs on your online account display your energy costs and consumption, allowing you to analyse and understand your daily energy usage and costs over time. You can view your cost and consumption data in three different views: daily, weekly and monthly.

After you switch to a half-hourly smart plan, it can take up to 10 days for your smart usage data to display on your online account. 

To download your electricity usage data, follow the steps below:

  1. Sign in to your online account. If you don't have an online account, register here.
  2. Once you've selected your smart account from the account list, select the 'Download All' tab. 
  3. Select the 'Download' button to retrieve your CSV file containing your smart half-hourly usage data.
Image displaying 'Download' button on smart online account

Please note: 

  • Your online usage graphs are not intended to replace your bill. 
  • Your usage data will only be available at D+1 (this means you can view your usage for the previous day, not the current day).
  • Consumption shown in the graphs relates to usage since your last bill, including discounts and standing charges, plus VAT, but excludes the PSO levy. 
  • Free-time plans have an annual fair usage cap of 1200kWh per year, which is pro-rated per day on your bill.  Usage exceeding the cap between 9am-5pm on your free day will be charged at the day unit rate on your bill, but will not appear on the graph.