How do I close my account?

You will need to contact us to request this and provide us with the information outlined below.
To contact us simply call us on 01 611 01 01.

Information you must provide when closing your existing account:

  • A meter reading*
    The importance of providing us with a final read is to ensure that you are only billed for the consumption you used up to the point of leaving the premise. Click here for help on reading your meter.
  • Contact details for the landlord or the new occupier
    By providing us with this information, it will help minimise the risk of disconnection of the meter.
  • Forwarding address for your final bill
    This is to ensure that the final bill and any other final correspondence relating to your closed account reaches you directly after you have left the premise.
    This number is located on the top right-hand corner of your bill.
  • Account number
    This number can also be found on your bill.

While we are speaking to you in relation to closing your existing account, you can request to have a new account set up for your new home. You will need to provide us with the information outlined below and we will look after the rest for you.

Information to provide us with to set up your new account for your new home:

  • Address for your new home
  • MPRN / GPRN (this number is located on the top right-hand corner of your bill)
  • A meter reading*

*If you are unable to provide us with a meter reading, our customer service agents can provide you with an estimate reading to close your account. The estimated read, while based on historic consumption, may not be as accurate as an actual read. You will be asked to provide verbal approval before we can use this estimate as your closing read. Please keep in mind that amending closing estimates is at the discretion of the corresponding Network company and may not always be approved.

Important to note: If you are a landlord and your tenants have moved out of your property, please ensure to let us know. You must sign on to the account for the interim duration until new tenants move in to your property, to ensure you avoid any risk of disconnection.