How do price alerts work?

Price alerts are available to customers on the Smart Dynamic tariff. They let you know when tomorrow’s electricity prices are due to go above the level you choose, so you can plan when to use electricity and avoid higher‑priced periods.

You set up a price alert when you sign up to the Smart Dynamic plan online.

Here's how it works:

• When you sign up, choose an alert amount between €0.01/kWh and €0.75/kWh.
• Our recommended default alert is €0.32/kWh. If you choose the default, we’ll manage it for you. We review and recalculate this level regularly to reflect movements in wholesale electricity markets. If the default level changes, we’ll automatically move you to the new amount.
• If you set your own alert amount, you’re choosing to manage it yourself. We won’t change this level for you, so you can update it at any time if your needs change.
• The higher the alert amount, the fewer alerts you’ll receive.
• If you set an alert above the current price cap of €0.50/kWh, you won’t receive any alerts.

How to change your price alert

You can check or change your price alert at any time by signing in to your online account.

Follow these steps:

1. Sign in to your online account
2. Select your Smart Dynamic electricity account from the accounts list page.
3. On the Overview tab, scroll down to your smart usage graphs.
4. In the bottom‑right corner, you’ll see the Price Alert section showing your current alert level.
5. Select Edit to change your price alert.
6. A pop‑up will open where you can update your price alert amount. You can also change how you’d like to be notified, by email or SMS.