Help and support

See below for help and ways to get in touch with us.

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How can we help you?

We aim to respond within 3 working days.

Use our 24-hour chatbot to check your balance, update account details, get answers to our top questions and more.

Just click the chatbot icon in the bottom-right of the screen to get started.

Sign in to your online account to view and pay bills, check your balance, submit meter readings, set up a direct debit, see your usage and more.

Check your balance, pay your bill, or submit a reading using our automated voice service. Please have a bill to hand.

Home energy 01 611 01 72

Business energy 01 611 01 75

New customers, moving home and contract renewals

Call our dedicated team on 01 611 0101 or 01 611 0151

Mon-Fri: 8am-8pm, Sat: 9am-5.30pm

💡 To join online, view our latest energy offers and switch in just a few simple steps.

Customer care

For all other queries, call our team on 01 611 0101 (Please have your account number or bill to hand)

Mon-Fri: 8am-6pm, Sat: 9am-5.30pm

Or write to us at:

Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.

See our business section for contact details.

Gas:Gas Networks Ireland (24 hrs): 1800 20 50 50

Electricity:ESB Networks (24 hrs): 1800 37 29 99