How will the decrease be shown if it comes in the middle of my billing cycle?

Bills will be split between consumption up to 30 April 2020 at the previous rates and consumption from 1 May 2020 at the new rates. You should see more than one date range which shows you your charges before the price change and after the price change.

A bill that has more than one bill segment

You can see in this image how this will be reflected on your bill.

  1. This section will show your rates and charges before the price change (up to 30 April 2020)
  2. This section will show your rates and charges after the price change (from 1 May 2020)

If your bill is more than one page in length, this may show on your first and second page.