I am having difficulty in paying my bill, what should I do?

We have lots of supports and flexible payment options available

If you're having difficulty paying your bill, please contact us on 01 611 01 92 to arrange a payment plan. Otherwise your energy supply may be withdrawn if your account is in arrears. 

Payment terms are 14 days from date of bill issue. If a disconnection is issued, you'll need to pay the full amount of arrears, in addition to disconnection/reconnection charges to have your service re-connected.

Important to note:
The following charges can also apply;

  • €79.45 if late cancellation of disconnection occurs
  • €79.45 if access to meter is blocked