Weekend Service Notice Due to an industry systems upgrade, some online services and renewals will be impacted from Friday 1 August at 6pm until Monday 4 August at 2pm. Click here to learn more.

Help and support

See below for help and ways to get in touch with us.

Help topics

Send us your question

We aim to respond within two working days.

Self-service

Chatbot
Chat bot icon

Use our 24-hour chatbot to check your balance, update account details, get answers to our top questions and more. 

Just click the chatbot icon in the bottom-right of the screen to get started.

Online account

Sign in to your online account to view and pay bills, check your balance, submit meter readings, set up a direct debit, see your usage and more.

Automated voice service

Check your balance, pay your bill, or submit a reading using our automated voice service. Please have a bill to hand.


Home energy        01 611 01 72

Business energy  01 611 01 75

Need to talk to us?

Home customers

Mon-Fri: 8am-8pm, Sat: 9am-5.30pm 

Current customers 01 611 0101 (Please have your account number or bill to hand)

New customers 01 611 0151

💡 To join online, view our latest energy offers and switch in just a few simple steps.


Or write to us at:

Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.


Business customers

See our business section for contact details.

Emergency numbers

Gas:Gas Networks Ireland (24 hrs): 1800 20 50 50

Electricity:ESB Networks (24 hrs): 1800 37 29 99