The payment I made is not reflected on my bill, what can I do?

If you have made a recent payment that is not reflected on your latest bill, you can view your payment history on your online account. If you have not registered for online account management, you can register here.

Please see guidelines below on how long it takes for each payment option to fully process on your account.

Payment options:

  • Online/App: 1 working day
  • 24-hour Telephone Service (IVR): 1 working day
  • SMS: 1 working day
  • Post Office/Retail: 3 working days