We’ve a range of supports and services available for customers who need it. Over the years, we've worked closely with the Money Advice and Budgeting Service (MABS) and St. Vincent de Paul (SVP) who already provide a range of options that can help.
Following engagement with both partners, Bord Gáis Energy established a €1.25 million energy support fund in April to assist customers struggling to meet their payments. In addition, we’re now committing 10% of operational profits to the fund during the energy crisis. We’re also now working with Focus Ireland to widen access to the fund, so that we can help as many customers as possible.
The fund provides targeted help to those customers who need it most. Through their normal assessment channels, St. Vincent de Paul, MABS and Focus Ireland will determine the appropriate supports for customers, including whether a customer is eligible for access to this fund, and they will help customers access this fund to pay their bills.
This fund is in addition to a range of services and supports that are in place e.g. payment plans, Pay As You Go meters, Level Pay, and more.