What should I do if my heat pump is not working?

If your heat pump isn't working, check that there is power supply to the unit. If there's no issue with power supply, the fault should be investigated by a qualified engineer.

If you need to book a heat pump repair, you can express your interest on our website by visiting bordgaisenergy.ie/services. You can check that the service is available in your area by entering your address or eircode. You'll also be asked for a preferred time and date for your appointment. 

For more information on booking a repair, see How do I book a heat pump repair?