When do additional charges apply?

Payment for the repair of the gas boiler covers the first 30 minutes. Additional labour will be charged in 15-minute units at €25 per unit. 

The cost of replacement parts or components (where required) is charged separately and will not be included in the price of the standard boiler repair. 

The service engineer will provide you with a cost for any required parts prior to fitting such parts to the boiler. The service engineer will only proceed to fit the required parts following your agreement to the cost of the required parts and the rate for additional labour. Certain parts may have to be ordered from outside the Republic of Ireland. These parts may require advance payment from you and will be advised to you at the time of ordering by the service engineer.

Please note: If you have purchased our Complete Boiler Care+1, 365 Boiler Care or Gas Boiler Repair and 365 Care plan some or all of these costs may be covered within your contract. In the event of a boiler breakdown, Complete Boiler Care+1 provides cover for labour up to the value of €300 for the 12 month contract period. 365 Boiler Care provides cover for labour and parts (some conditions apply) up to the value of €1200 for the 12 month contract period. 

Please make sure to register for an online account so that we can check your level of cover, offer you the best boiler repair appointment options available and ensure you're not charged the €99 call out fee for the repair appointment. For more information, see I've bought a Gas Boiler Repair and 365 Care product, why am I being charged for parts?