Why am I not eligible for all smart tariffs?

If you've recently had your smart meter installed, it can take up to 30 days to determine the remote connectivity of your smart meter. You can sign up for a Smart Standard plan (this plan does not rely on half-hourly readings) as soon as your new smart meter is installed. 

However once 30 days have passed, you’ll be able to sign up to a wider range of smart plans which use half-hourly readings and include great electricity discounts and offers, such as cheaper weekend energy prices. You can view and compare our smart plans here.