Will dynamic rates be capped?

Yes – to protect customers from extreme wholesale price spikes, dynamic electricity prices are capped. On Smart Dynamic, the dynamic unit rate can’t currently rise above €0.50 per kWh.

The cap is set by the Commission for Regulation of Utilities (CRU) and is subject to change. The capped rate will always be clearly shown in your daily price communications.

We also offer high price alerts to help you stay informed. These alerts let you know in advance if prices are expected to be higher than usual for the next day, so you can decide whether to adjust your usage.

• You can use the default alert amount (€0.32 per kWh), or
• Set your own personalised alert amount

You can change your alert settings at any time in your online account.

If you choose the default, we’ll manage it for you. We review and recalculate this level regularly to reflect movements in wholesale electricity markets. If the default level changes, we’ll automatically move you to the new amount.

If you set your own alert amount, you’re choosing to manage it yourself. We won’t change this level for you, so you can update it at any time if your needs change.

The higher the alert amount, the fewer alerts you’ll receive.