Planned site maintenance We'll be carrying out essential maintenance to our website on Sunday 28 July from 9am to 10.40am. During this time our website, online account management, mobile app and MyRewards will be unavailable. We apologise for any inconvenience caused.

Will I get a refund if my final bill is in credit?

If your final balance on an account is in credit and you've another Bord Gáis Energy account, we'll first attempt to transfer the credit to that account, as per our Terms and Conditions. If a balance transfer is not applicable and you pay your bills by direct debit, then we'll attempt to refund your bank account automatically.

If a balance transfer is not applicable and you don't pay your bills by direct debit, please contact us for a refund providing the following information in order to obtain your refund:

  • Account number
  • Name on account
  • Address on account