Will you contact me before my contract ends?

We'll send you a letter or an email 45 days before your contract end date. The letter or email will confirm your options and give you details of our current best offers. 

To connect with you through channels other than this letter, we need your permission to contact you about our products and services. To ensure you hear about the best offers available, follow the steps below to turn on your marketing preferences: 

1. Sign in  to your online account. 
2. Click on the Profile tab in the top-right corner. 
3. Scroll down the page until you come to the Marketing Preferences box. Turn on your marketing preferences by ticking the individual boxes (if this isn't already done). Once you've completed this, click the Save Changes button. 

Remember, you can view your contract end date at any time by checking your latest bill. You'll see your contract end date in the top-right corner, underneath your account number and plan name. 

Please note that if you're not currently in contract with us, you won't see this line on your bill. If you're not in contract, you can sign up to one of our great offers at any time.