Government Electricity Payment 2022

Family in hallway

Government Electricity Payment 2022 Information

A scheme has been approved by the Government to credit all residential electricity customers with €176.22 (excl. VAT). This is a once-off, exceptional payment and has been introduced to offset the impact of rising energy costs. 

We're applying the payment to all customer's electricity accounts. 

Customers can see the payment on their next bill after the credit has been applied. Please note that some customers may not see the payment on their bill until May or June, depending on when their next bill is due.

We're here to help

We're applying the payment to all residential customer's electricity accounts. Customers can see the payment on their next bill after the credit has been applied. 

For more information, please visit the Help section of our site.

Eligibility for Government Electricity Payment 

All of our customers with a residential electricity account (including Pay As You Go customers) as of 29 March 2022 will be eligible for the Government electricity payment.

You don’t need to sign up or register to receive the electricity payment, we’ll automatically apply the credit to your account and you’ll be able to see the payment on your next bill.

Pay As You Go (PAYG) customers

We’ll send our PAYG customers an SMS when your credit is available. For more information on how to claim your credit, please see below

Gas customers

Only residential electricity customers are eligible for the payment, as per Government guidelines. If you have a gas and electricity account with us, your electricity account will be credited with the payment.

Business customers

As per Government guidelines, only residential electricity customers are eligible for the payment.

Bord Gáis Energy logo

Pay As You Go (PAYG) customers

If you are a PAYG customer, we’ll send you an SMS when your credit is available. 

Just to let you know, there is a ‘hard-coded’ single vend limit of €100 on a small amount of legacy PAYG meters. Customers using legacy PAYG meters will need to redeem their credit over three separate transactions over the space of a few days. 

Once you receive your SMS:

You will need to top up by a minimum of €10 to redeem each stage of credit. When this is done you'll receive a new 40-digit code which will credit your meter with the Government electricity credit once entered. Once the credit is applied you can access it by vending three times as below:  

  • Purchase a top up of €10 and €90 of the Government Electricity Credit will be applied for a total top-up of €100. 
  • Purchase a top up of €10 and €90 of the Government Electricity Credit will be applied for a total top-up of €100. 
  • Purchase a top up of €10 and €20 of the Government Electricity Credit will be applied for a total top-up of €30. 

You can top up your PAYG meter online here or at any Payzone store.

Man holding sign reading "pay as you go"

Level Pay customers

If you are a Level Pay customer, the Government credit will be applied to your next bill. 

Level Pay customers currently pay the same amount each month by direct debit. After the credit is applied, your monthly payments will continue as normal, but rest assured the credit will be reflected in your account balance.

Your monthly payment amount is reviewed regularly to ensure that your payments cover your bills. The account review takes into consideration current unit rates, your energy usage and your account balance. You’ll be able to see any changes to your future payments on your bill and on your online account.

Customers with an online account will be able to see the payment in the 'Bills and Transactions' tab on their account dashboard.


Want to know more?

For more information on Level Pay and how it works, click here