Cookie notice

Bord Gáis Energy Cookie Notice

This Bord Gáis Energy Cookie Notice applies to anyone who visits our Websites. It explains how we may collect data from you when you visit one of our Websites and how we use that information. Please note that the use of the Bord Gáis Energy Website and App are also subject to the Website and App Privacy Notice and the Website Terms and Conditions of use.


Like most companies, we use cookies, pixels, and other similar technologies, to improve our website, follow up on incomplete orders, and to show you relevant adverts. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information about you, to show you relevant ads on other websites, and to measure the performance of our advertising.


We will only use these for non-essential purposes with your consent, which you can give by clicking "Accept All Cookies". You can also provide your consent to the use of specific cookies by clicking “Manage My Preferences”. Your consent to the use of cookies will last for 6 months unless you disable them. After 6 months, we will prompt you to refresh your consent and review your cookie settings the next time you visit our Websites. You can withdraw consent at any time, and you can adjust the cookies you want to receive by opting in or out in “Manage My Preferences”. Alternatively, you can manage your cookie settings by clicking on “Cookie Settings” at the bottom of our home page. You can click on the different category headings to find out more and make your selection. However, blocking some types of cookies may impact your experience of the use of the Website and the services we are able to offer.


What are cookies?

A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. By way of example, providing access to this Cookie Notice in itself relies on the use of a cookie.

Cookies can be categorised in a number of different ways:

  • Session cookies are stored in your device’s temporary memory (not your hard drive) while you’re browsing a website. Usually these cookies are deleted when you close the browser and so session cookies remain active only until you leave a site.
  • Persistent cookies remain stored on your hard drive, persisting from session to session until you delete them, or they reach a set expiration date. Persistent cookies can store information such as encrypted log-in details, bookmarks, and preferred settings and themes - resulting in a faster and smoother web journey.


Who can set cookies on our Websites?

Each type of cookie can be set and controlled by the operator of the website which the user is browsing, in this instance Bord Gáis Energy (known as a 'first party' cookie) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a 'third party' cookie).


What kind of cookies do we use on our Websites?

We use cookies for a number of different purposes on our website. Certain cookies are essential in order for you to use our Websites. Other cookies are non-essential and are usually supplied by our business partners to help us to provide content and advertising that’s interesting and relevant to you. We also use some non-essential cookies for analytical purposes which you can opt out of at any time.


  1. Strictly necessary cookies

Strictly necessary cookies are essential to enable you to navigate around our Websites and use its features. These enable the Websites to provide a safe environment and deliver basic functionalities. They may be set by us or by third party providers whose services we have added to our pages. These cookies are necessary for the normal functioning of the website and cannot be opted out of or blocked. These cookies allow you to:

Log in to and manage your online account e.g. to provide a meter reading or view your bill

To pay your bill securely online 


2. First Party Analytical Cookies

First party analytical cookies allow us to track visitor behavior on our Website. They are used to measure and improve the performance of our Website and to make sure that the website works as it should for users. They help us to know which pages are the most and least popular and see how visitors move around the Website. None of this information can be used to identify you; it is all aggregated and, therefore, completely anonymised.  If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor and optimise its performance.


3. Performance Cookies

Performance cookies collect information about how you use our Website. They allow us to collect and manage traffic data on our Website. These cookies gather information about how our sites are used, including which pages visitors go to most often They allow us to personalise and test pages, layouts and designs for specific groups of users and, in some cases, might be able to track individual journeys so we can closely see how the website is being used, where we can improve it and if our improvements are easy to use. We use performance & analytics cookies to help us improve our Websites and online services. These cookies are anonymous and aggregated – they don't collect information that identifies a visitor. These cookies are used to:

  • Provide statistics on website usage
  • Help us improve the website by identifying patterns and errors
  • Set video streaming speeds that are compatible with your browser


4. Functionality Cookies

Functionality cookies allow our Websites to remember choices you have made and help to provide an enhanced, more personal experience on our Website and App. These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these features on our website may not function properly.. Here are some examples of how we use these cookies:

  • Allow a visitor to watch a video
  • Allow a visitor to share content on our Websites and social networks


5. Marketing Cookies

Marketing cookies are used by us and our trusted third-party advertisers to help us compile web statistics on an advertising campaign, or to determine how to serve the most relevant ads to the right audience. These cookies may be set through our Website by our advertising partners. They may be used by those companies to track conversions, build a profile of your interests and show you relevant adverts on other sites. We enter into robust contracts with such third party advertisers to ensure that they are also committed to keeping your data secure. These cookies are used to:

  • Help measure the effectiveness of an advertising campaign
  • Limit the number of times you see an advertisement
  • Determine the most relevant ads to show you, for products and services

If you do not allow these cookies, you will experience less targeted advertising. A guide to behavioural advertising and online privacy has been compiled by the internet advertising industry and can be found at http://www.youronlinechoices.eu/


6. Social Media Cookies

Social media cookies are set by a range of social media services that we have added to the Website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.


Here are the third-party cookies we use on our websites:


Third Party Service

Third Party Service

Type

Type

Description of Purpose

Description of Purpose

Expiry Date

Expiry Date

More Information & how to opt out

More Information & how to opt out

Third Party Service

Google Analytics

Type

First Party Analytical Cookies

Description of Purpose

Website traffic tracking & analysis

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

Learn more about how Google Analytics uses cookies to measure user-interactions on websites

How to opt out:
Download a browser add on from Google to opt out of Google Analytics cookies or opt out via your browser settings

Third Party Service

F5 Security

Type

Functional Cookies

Description of Purpose

F5 security cookie

Expiry Date

End of session

More Information & how to opt out

https://support.f5.com/csp/home

How to opt out:
Opt out via your browser settings

Third Party Service

Vimeo

Type

Functional Cookies

Description of Purpose

Video watching & sharing service

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

Read more about what cookies are used when you use
the Vimeo Service
.

How to opt out:
Opt out via your browser settings.

Third Party Service

Doubleclick Floodlight Tags

Type

Marketing Cookies

Description of Purpose

Google DoubleClick online advertising

Expiry Date

Up to 30 days from set/update

More Information & how to opt out

For more information about Doubleclick cookies visit the Google Advertising Privacy FAQ.

How to opt out:
Opt-out of ads personalization using Google’s Ads Settings to no longer receive personalized advertising from Google.

Third Party Service

Google Ad Services

Type

Marketing Cookies

Description of Purpose

Real time online advertising platform

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

http://www.google.com/ads/

How to opt out:
Opt-out of ads personalization using Google’s Ads Settings to no longer receive personalized advertising from Google.

Third Party Service

Facebook Business

Type

Marketing Cookies

Description of Purpose

Facebook custom audiences

Expiry Date

Up to 3 months from set/update

More Information & how to opt out

https://www.facebook.com/business/a/custom-audiences

How to opt out:
http://www.youronlinechoices.com/ie/your-ad-choices 

Third Party Service

LinkedIn Ads

Type

Marketing Cookies

Description of Purpose

LinkedIn Analytics & advertising

Expiry Date

Up to one year from set/update

More Information & how to opt out

https://www.linkedin.com/legal/cookie-policy


How to opt out:

https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out?trk=microsites-frontend_legal_cookie-policy

Third Party Service

Twitter Advertising

Type

Marketing Cookies

Description of Purpose

Twitter Analytics & online advertising

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

https://ads.twitter.com/

How to opt out:
http://www.youronlinechoices.com/ie/your-ad-choices 

Third Party Service

mInsights

Type

Marketing Cookies

Description of Purpose

Audience intelligence and activation solution

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

https://www.groupm.com/mplatform-privacy-notice/


How to opt out:
http://www.youronlinechoices.com/ie/your-ad-choices 

Third Party Service

IMI

(Web chat)

Type

Strictly Necessary Cookies

Description of Purpose

Enables the live web chat

Expiry Date

Short lifespan / Session cookie

More Information & how to opt out

Cookies set by IMI are used to enable a safe and stable connection with the Web chat servers, allowing users to utilise the service on the website. These cookies will not be set until the service is actively requested.

Third Party Service

YouTube

Type

Functional Cookies

Description of Purpose

Video watching & sharing service

Expiry Date

Up to 6 months from set/update

More Information & how to opt out

Tries to estimate the users' bandwidth on pages with integrated YouTube videos. Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

How to opt out:
http://www.youronlinechoices.com/ie/your-ad-choices 

Third Party Service

Qualtrics

Type

Performance Cookies

Description of Purpose

Website traffic tracking & analysis

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

Qualtrics cookies track the web pages that a user has visited in order to present the user with a feedback questionnaire at the end of the session.

How to opt out:
Opt out via your browser settings. 

Third Party Service

Microsoft and Bing Advertising


Type

Marketing Cookies

Description of Purpose

Microsoft/Bing Advertising & analytics

Expiry Date

Up to one year from set/update

More Information & how to opt out

Learn more at about.ads.microsoft.com/en-gb/resources/policies/privacy-and-data-protection-policies and to opt out, visit about.ads.microsoft.com/en-gb/resources/policies/opt-out-of-the-microsoft-advertising-optimization-program

Third Party Service

Interaction Studio

Type

Marketing Cookies

Description of Purpose

Website traffic tracking & analysis

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

For more information on Interaction Studio's cookies please visit their website.  

How to opt out:

Opt out via your browser settings

Third Party Service

Flashtalking

Type

Marketing Cookies

Description of Purpose

Website traffic analysis & Advertising

Expiry Date

Up to 2 years from set/update

More Information & how to opt out

For more information please visit the Flashtalking privacy policy.   

How to opt out: 

For information on how to opt out please visit the Flashtalking website.  


How to manage your cookies

Bord Gáis Energy will not place any cookies on your device without your consent except for those classed as strictly necessary or First Party Analytical Cookies.

You can always disable cookies through your browser settings; the Help function within your browser should tell you how. If you delete cookies relating to our Websites, we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In addition, you can delete cookies that have already been set.

For more information about how to disable cookies in your browser please visit the All About Cookies website.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Bord Gáis Energy uses Google Analytics to collect information about how visitors use our Websites. The cookies used by this product collect information in an anonymous form. If you wish to opt out of being tracked by Google Analytics across all Websites and the App please visit: https://tools.google.com/dlpage/gaoptout

Revisions to this Cookie Notice

BGE may revise this Cookie Notice from time to time. Any significant changes to this Cookie Notice will be posted here so you should periodically check this page to review the most recent and up to date Cookie Notice.

Version October 2020

For more information

For more on what you you need to know about using our website and app

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