Terms & Conditions for Gas Boiler Repair and 365 Care
By purchasing the Gas Boiler Repair and 365 Care Offer you agree to the terms and conditions set out below (the “Offer Ts & Cs”) as well as our Gas Boiler Repair Terms and Conditions , and our 365 Boiler Care Terms and Conditions .Where any conflict or any inconsistency arises between these terms and conditions for the purposes of this combined offer, the Offer Ts & Cs will apply. As a services customer, you will be deemed to have accepted the terms and conditions and entered into an agreement with us from the date that you purchase the Gas Boiler Repair and 365 Care Offer. Please read all terms and conditions carefully before purchasing the Gas Boiler Repair and 365 Care Offer.
Bord Gáis Energy Limited (trading as Bord Gáis Energy), a company registered in Ireland (company number 463078), registered office at One Warrington Place, Dublin, Ireland (Telephone: 01 611 01 01/ Email: info@bordgais.ie), reserves the right to amend these terms and conditions at its sole discretion, for reasons such as adjusting to operational necessities.
Any such amendments will apply to contracts entered into after the date the amended terms take effect and will not affect your existing contract. We will publish details of any changes on the Bord Gáis Energy website at www.bordgaisenergy.ie.
1. What’s Included?
1.1. Subject to an assessment by our service engineer that your boiler is suitable for Gas Boiler Repair and 365 Care as set out in Section 3 below, when you purchase Gas Boiler Repair and 365 Care combined offer, one of our RGI registered service engineers will:
i. repair your gas boiler*
ii. carry out our 19-point gas boiler service†
With the exception of Excluded Parts listed in Section 4 below, and subject to your boiler being suitable for this offer, the labour costs of our service engineer and the cost of any replacement parts required for the repair will be included in the price of the offer. Where possible, the boiler repair and service will be carried out on the same date, but in some cases, we may have to return at a later date due to the availability of any parts required.
1.2. You will have comfort in knowing that for 12 months after the date your boiler is serviced by us, your boiler will have:
i. cover up to the value of €1,200 for parts and labour for the 12 months of your 365 Boiler Care contract ‡ ; and
ii. Priority breakdown assistance within 24 hours of contact
After 12 months, if you wish to continue with 365 Boiler Care, and provided your boiler is still deemed suitable for 365 Boiler Care, the price will be as set out for you at https://www.bordgaisenergy.ie/services or such other price as notified to you in the annual notification reminding you of your Boiler Service Visit** .
Your email address will be needed to sign up for this offer as we will confirm your appointment date and time by email which will include a link to these terms and conditions.
2. Price
The price for Gas Boiler Repair and 365 Care will be set out for you at https://www.bordgaisenergy.ie/services and is payable at the time of booking.
Please note that the price for the Gas Boiler Repair and 365 Care Offer may be subject to change. However, should the price change, our website will be updated accordingly. Any such change will apply to contracts entered into after the date the change takes effect and will not affect your existing contract.
3. Eligibility Check
When you book Gas Boiler Repair and 365 Care, our service engineer will visit your home and assess your boiler for its suitability for both (a) a boiler repair and (b) 365 Boiler Care.
a. If our service engineer determines that it is inappropriate, unsafe, uneconomical or otherwise unsuitable for your boiler to be repaired, we will notify you of the reason why and we will not be able to offer you 365 Boiler Care. If this happens, we will refund you the cost of the repair as set out for you at https://www.bordgaisenergy.ie/services. If your gas appliance/installation is unsafe we reserve the right to contact the relevant authority if we consider it necessary in the interest of the health and safety of you and/or third parties.
b. If our service engineer determines that your boiler can be repaired but is unsuitable for 365 Boiler Care††, we will notify you of the reason for this and you can elect to have:
i. your boiler repaired subject to our standard Gas Boiler Repair terms and conditions. If you select this option, a refund for any price differential between the price you paid at the time of booking Gas Boiler Repair and 365 Care and the price of Gas Boiler Repair may be due.
ii. your boiler repaired and serviced as per the gas boiler repair and service offer at the price set out for you at https://www.bordgaisenergy.ie/services. Costs for any additional labour and parts that may be required to repair your boiler will apply. Subject to our Gas Boiler Repair and Complete Boiler Care standard terms and conditions. If you select this option, a refund for any price differential may be due.
4. Excluded Parts
4.1. Any part which is not integrated with your boiler will not be covered under Gas Boiler Repair and 365 Care. Below is a non-exhaustive list of the types of parts which are excluded pursuant to this clause 4.1:
- Circulating pump and valves
- Expansion vessel
- Safety valve
- Water pressure gauge
- Time clocks / programmers or room thermostats
- Motorised valves
- Filling valves
- Isolation valves, gate valve or non-return valves
- Radiators, radiator valves, radiator vents
- Magnetic filters
- Gas or water system pipework
- Hot water cylinder or cold-water storage tank
4.2. In addition to 4.1, the parts listed below which are integrated with your boiler are not covered by Gas Boiler Repair and 365 Care:
- Heat exchanger
- Flue pipe, flue brackets, flue seals and ducts
- Appliance water isolation valves
- Decorative external covers/flaps
4.3. If a part external to your boiler or listed above is required to repair or service your boiler, this will be quoted for separately and will incur additional cost to you. In some cases, we may not carry out the type of work required and, in this instance, we may direct you to engage a third party for such works.
5. Appointment Cancellation
5.1. You have a right to cancel your Gas Boiler Repair and 365 Care appointment, without charge;
i) within 14 days of entering into this contract (the “Cooling Off Period”) without giving any reason for the cancellation. We will refund you within 14 days of the cancellation using the same method of payment you used to pay for the Gas Boiler Repair and 365 Care Offer. You can cancel the agreement by completing the online Cancellation Form, unless the Gas Boiler Repair and 365 Care service has been fully performed with your agreement before the expiration of the Cooling Off Period. If you requested that the Gas Boiler Repair and 365 Care service begin during the Cooling Off Period, you will be required to pay an amount proportionate to what has been provided up to the point of cancellation.
ii) up to 24 hours before your Gas Boiler Repair and 365 Care appointment by contacting our customer services team on 01 611 0101 or by email to homecare@bordgais.ie. The scheduled appointment may be rescheduled by you at the time of cancelling it to a new date and time agreed with us.
iii) If you cancel your appointment less than 24 hours before it is scheduled, we will charge you a cancellation fee equal to €30 (the “Cancellation Fee”), and you will be required to rebook another appointment.
iv) You will not be charged the Cancellation Fee if you cancel with less than 24 hours’ notice during the Cooling Off Period.
5.2. It is your responsibility to provide the service engineer with the necessary access to the property at the time of our appointment(s) to carry out the Gas Boiler Repair and 365 Care service. If we are not able to gain access to your property at the time of any appointment, because you are not available to provide access, we will not be able to carry out the Gas Boiler Repair and 365 Care service, and it is your responsibility to arrange another appointment.
5.3. If we are not able to gain access to your property at the time of an appointment, we will inform you that we were not able to carry out the Gas Boiler Repair and 365 Care service for this reason and we will charge you a fee equal to €30. You are also responsible for making sure that (a) we can safely access your property, which includes providing safe access to your Boiler; and (b) there is sufficient gas in the system to allow the Gas Boiler Repair and 365 Care service to be completed (applicable to pre-pay meters only).
5.4. In circumstances where we are not in a position to proceed with the Gas Boiler Repair and 365 Care due to (a) or (b) (listed above in clause 5.3), we will inform you of this and charge you a fee equal to €30. It is also your responsibility to take care in or around areas where work is taking place during a Gas Boiler Repair and 365 Care visit and to ensure that any children or animals in the property are kept away from any area where work is being carried out or equipment is being stored and all areas in between.
5.5. Please note that cancellation and rebooking of the Gas Boiler Repair and 365 Care service may result in a new contract being formed for the Gas Boiler Repair and 365 Care service. Please check our website for the prevailing price for the the Gas Boiler Repair and 365 Care service at the time of rebooking.
6. Complaints Procedure:
If you are unhappy with any service or contact that you have with us, you can register your complaint with us in any of the following ways:
i) calling our customer services on 01 611 01 01;
ii) by email via our website form at bordgaisenergy.ie/company/have-a-question
iiI) by letter to Customer Care, Bord Gáis Energy, PO Box 10943, Freepost F4062, Dublin 2.
7. Privacy Information
To understand how Bord Gáis Energy uses personal data, please review the HomeCare Boiler Services Privacy Notice.
8. Your Statutory Rights
We are under a legal obligation to provide the Gas Boiler Repair and 365 Care Offer in accordance with these terms and conditions. Nothing in these terms and conditions affects your statutory rights under the Consumer Rights Act 2022.
* Excluded parts referenced at section 4 are not included
† Excluded parts referenced at section 4 are not included
‡ Excluded parts referenced at section 4 are not included
§ Subject to workload and labour availability
** Please refer to the 365 Boiler Care Terms and Conditions for further information on the annual notification
†† Please refer to the 365 Boiler Care Terms and Conditions for further information on the eligibility check