Contact Us - Home Gas Customers

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If you can't find the answer to your query online you can call our customer service team on the numbers below. Our lines are
open Monday-Friday 8am-8pm and Saturday 9am-5.30pm. Bord Gáis Energy endeavours to provide a high quality service
for all our customers. In order to maintain the highest level of service we may record and monitor telephone calls.

Contact Us

Please ensure that you have your account number ready when you call us. We can only discuss account information
with the account holder
Customer service 01 611 01 01
Sales 01 611 01 51
Moving home 01 611 01 60
Fax 01 611 01 02
Minicom (for hearing impaired customers with Minicom equipment) 1850 630 630
Postal address Customer service
Residential gas
Bord Gáis Energy
PO Box 10943, Dublin 2
Submit a Meter Reading Click here
For emergency calls related to supply failures, breakdowns and damage
to networks please call Gas Networks Irelands.

1850 20 50 50 (24 hours).
For calls relating to new network connections please call Gas Networks Ireland.

1850 20 06 94

24 hour Automated Telephone Service

We offer a 24 hour automated telephone service for bill enquiries, payments and meter readings.
Call our customer service number on 01 611 01 01 and select the relevant options.
This service allows you to:
  • Pay your bill using a Laser or credit card.
  • Access account, payment and billing details.
  • Submit meter readings.

Customers with Special Needs

We recognise that some of our customers may have special requirements. If you have any special requirements please
contact our Customer service team who will be happy to assist you.

Bord Gáis Energy Limited is a registered company in Ireland. Our company registration number is 463078 and our registered office is One Warrington Place Dublin 2.