Planned site maintenance We'll be carrying out essential maintenance to our website on Sunday 28 July from 9am to 10.40am. During this time our website, online account management, mobile app and MyRewards will be unavailable. We apologise for any inconvenience caused.

How do I submit a meter reading on the app?

Here’s how to submit a meter reading through the app for your gas or electricity accounts:

Sign in and select the account that you wish to submit the reading for (gas or electricity).

Sample image of the account list on the mobile app

Scroll down and select the “Submit reading” tab.

Sample image of the 'Submit reading' tab on the mobile app

Enter your latest meter reading. 

Remember, the best time to submit a read is within five days before your next bill issue date. Once submitted online, we'll send it to the relevant network operator for verification.

Click here for a guide to reading your meter.