I'm blind or partially sighted, how can I access my bill?

 If you’re blind or partially sighted, please contact us as we can offer your bill in one of the following formats:  

• Braille bill  
• Talking bill  

Blind or partially sighted customers can register as a special services customer. We offer a special services register for gas and electricity customers who are particularly vulnerable to disconnection during the winter months 

To register for special services, please fill out the following form Special Services for Gas and Electricity.

In addition, blind or partially sighted customers can receive our terms and conditions and codes of practice on a CD or audio cassette. If you wish to receive these, please contact us.