Troubleshooting app issues

App not working as expected? If you encounter any issues using the app, follow the below steps:

  • First ensure you're using the most up-to-date version of the app. Check the App Store (iOS users) or the Google Play Store (Android users) to check if you need to update your app to the latest version. 
  • Try closing and reopening the app. 

If you're still having issues, take a look at the information below:

I’ve forgotten my password

Click here to reset your password.

Not all my accounts are showing when I sign in to the app, what can I do?

If some of your accounts are not displaying on the app, or if there are accounts you want to replace or remove, please contact us.

Other issues

If your issue is not listed above, please contact us and provide a brief description of the issue.

Related FAQs