What is My Insights?
My Insights gives you a clearer view of how you use your electricity, so you can make more informed choices day to day.
If you’ve a smart meter with good connectivity, My Insights uses your electricity data to show simple, easy‑to‑understand trends in your online account.
You’ll see:
- How and when you’re using electricity across the day
- Patterns in your usage over time
- Helpful tips tailored to your home and habits
My Insights lets you:
- Spot where electricity is being wasted
- Lower bills with simple, targeted fixes
- Plan ahead with our bill estimator tool*
- Get alerts when something’s off
How can I access My Insights?
If you’ve a smart meter with good connectivity and you’re on a smart plan (except for Smart Dynamic), you can check My Insights anytime by logging into your online account.
Follow these steps:
- Sign in to your online account
- Select your electricity account from your account list
- From your account dashboard, click the My Insights tab
- Click Switch My Insights on now
Answer some questions about your home and electricity usage – this is your home profile. Once you’ve finished answering the questions, you’re all set.
What’s included in My Insights?
Once you switch My Insights on, you can view the following:
- A breakdown of where your electricity is being used, e.g. heating or washing
- An estimate of your next bill*
- Alerts if there’s been a change in your electricity usage
- Other helpful tips and information
*Think of this as your early heads-up, not your final bill. We calculate an estimate using your usage patterns and national averages, and it gets more accurate the closer you are to your billing date.
For more information, see How does My Insights work?
If you’ve a smart meter and would like to sign up to My Insights, but you’re not on a smart plan, browse our smart plans here.