Why am I unable to submit a meter reading online or via your app? 

There are a few reasons why you may be unable to submit a reading online

If you've tried to submit a reading on your online account but were unsuccessful, there are some scenarios why this may happen.

This can be due to the following: 

  • If the meter reading you have entered is lower than your last actual read, this won’t be accepted. 
  • If your meter has not been read directly by Gas Networks Ireland or ESB Networks in more than 12 months. 
  • If your meter type isn’t supported through our online service. 

In these cases, you’ll need to submit your readings directly to  Gas Networks Ireland (gas meter readings) and/or ESB Networks (electricity meter readings). See below for more information.  

 

Gas Networks Ireland 

You can submit a gas meter reading directly to Gas Networks Ireland  online or by calling 1800 427 732.  

You'll need your GPRN for this, which can be found at the top of your bill.  

 

ESB Networks 

You can submit an electricity meter reading directly to ESB Networks  online, by texting 087 9609223 (in format MPRN(space)reading), or by calling 1800 33 77 77.  

You'll need your MPRN for this, which can be found at the top of your bill.  

 

Smart Meters 

Please note that if you've a smart electricity meter installed, you don't need to submit regular meter readings, as the meter will communicate directly with ESB Networks.