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Meter and Meter Reads

Meter and Meter Reads

Top questions

Why am I unable to submit a meter reading online or via your app? 

There are a few reasons why you may be unable to submit a reading online

Read more
How do I submit a reading?

The easiest way to submit a reading is through your online account. 

Read more
How do I read my meter?

Follow our easy step-by-step guides below to learn how to read your meter. 

Read more

Sub categories

  • What is an MCC code?
  • Why is my bill higher since I had a new meter fitted?
  • How do I read my meter?
  • Why is my bill estimated?
  • What happens next once I've submitted a read online?
  • How often will my meter be read?
  • When is a good time to submit a meter reading?
  • Will the reads I submit be reflected on my bill?
  • Why am I unable to submit a meter reading online or via your app? 
  • How do I submit a reading?
  • When will I get a smart meter?
  • What happens once my smart meter is installed?
  • What is the Smart Meter Replacement Programme?
  • Can I request a smart meter?
  • What are smart meters?
  • Why is the information from my LED pulse device different to the usage on my online account?
  • What is an MCC code?
  • A guide to reading a smart meter
  • I have a smart meter. Why did I receive an estimated bill?
  • How can I view my smart usage online?
  • What is an MCC code?
  • Why is my bill higher since I had a new meter fitted?
  • How do I read my meter?
  • What do the digital display numbers on my gas meter mean?
  • How do I request a meter key to access my meter?
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