Helping you to understand, manage and pay your energy bills

This helpful information hub should tell you everything you need to know about reducing your energy usage, understanding, and paying your bill.

Contained within this section:

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Why are energy prices increasing?

Over the last 12-18 months, we’ve seen increased demand for gas globally. In addition to this, there’s been significant delays in opening the new gas pipeline to supply Europe. This has driven market prices up and we are seeing the effects here in Ireland.

To help ease the burden for customers, the government announced that a credit will be applied to all residential electricity customers in April 2022. This will appear as a credit on your electricity bill. Find out more.

If you want to look at more ways to reduce your energy usage, we’ve included some information below you might find helpful.

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Understanding your bill

We have lots of information in our Help section on understanding your bill. 

Here's a handy guide to understanding your gas bill and electricity bill.

Electricity bills explained

Gas bills explained

Ensuring your bill is accurate and up to date

Submitting regular meter reads improves the accuracy of your bills and ensures you only pay for what you use. Knowing when to submit the meter reading and how to submit a reading is an important part of this. Our handy animations below will show you how to read your meter.

How to read your electricity meter
How to read your gas meter

Reducing energy usage, are you on the right plan?

During these times whether you are working from home or just spending more time at home, it is natural for your energy usage to increase. We have listed some tips below on how to help reduce the cost of your bills where possible.

  • Energy needs are changing and how we understand and manage our energy consumption will empower us to best suit our individual needs. From smart, EV and green plans to retrofitting your home, we can help you find the right plan.
  • Has your usage changed? You can compare your gas and electricity usage on your online account. Sign in or register
  • Submit regular meter readings to ensure you only pay for the energy you use.
  • Service your gas boiler annually to improve energy efficiency.
  • Check out our Smart home products and services, which can help you save energy and money by intuitively controlling your usage.

Find out more 

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Make a payment

Did you know that you can set up your Direct Debit or change your bank details in your online account? If Direct Debit is not your preferred payment method, then paying your bill has never been easier. Sign in to your online account or use Pay Now to make a safe and secure payment. 

If you are an electricity Pay as you Go customer, you can now top up online too.

Concerns about paying your bill?

We appreciate that these are difficult and uncertain times. If you're worried about paying your bill, please get in touch with us straight away. We’ve a range of flexible options, such as:

  • Moving to Level Pay (spread your payments evenly over 12 months)
  • Installing a Pay As You Go meter
  • Setting up a payment plan

Contact us for more information on the above options. 

Customers can also contact the Money Advice and Budgeting Service (MABS), who provide information and assist customers with putting budget plans in place. MABS is a national, free, independent, confidential, and non-judgemental service for people in debt or at risk of getting into debt and it is funded by the Department of Social Protection. Click here to view their website for further information.

If you receive Social Welfare payments, you can spread the cost of your energy bills by paying regular amounts towards your bills. The money is then deducted from your weekly Social Welfare payment. You can avail of this through An Post’s Household Budget scheme. Click here for more information.

Energy Support Fund

We know it's not always easy for customers to pay their bills – and everyone's circumstances are different. We always advise anyone struggling to contact us and we'll do everything we can to support.

As mentioned above, we have a range of supports and services available for customers who need it. Over the years, we have worked closely with the Money Advice and Budgeting Service (MABS) and St Vincent De Paul (SVP) who already provide a range of options that can help. 

Following engagement with both partners, Bord Gáis Energy have agreed to establish an additional tool with a €1.25 million energy support fund. Through their normal assessment channels, the SVP and MABS will determine the appropriate supports for clients, including whether a client is eligible for access to this fund. 

Their initial priority for the fund is for clients that they are already working with and working together, in time we hope to extend this footprint in the future. 

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